Contact / Request setup
Start with
your workflow.
Tell us what you run and what you need. We will review the request before agreeing a configuration, capacity, scope and invoice.
01 / Inquiry
A little context
goes a long way.
Platform versions. Open charts. Simultaneous sessions. The study that uses more resources than the rest. Those details matter more than a perfect technical brief.
Emailsupport@fractalseven.com-
What happens next?
A successful submission returns a request reference. Keep it for follow-up. An inquiry is not a server order, reservation or payment.
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Keep sensitive details out.
Do not send passwords, broker credentials, private keys, payment details or sensitive account data. If access is needed later, the method should be agreed separately.
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Existing setup question?
Select “Support / existing inquiry” and include your request reference, if you have one. Do not include private login information.